Privacy policy

PRIVACY POLICY

Data processor and manager – UAB Denpasa: legal entity code 304541230, registered office address – Trinapolis st. 11A-68, LT-08338 Vilnius, Lithuania. With this privacy policy, we aim to ensure that the protection of personal information and data provided by you meets the highest standards of privacy protection.

The privacy policy presents the principles of processing personal data of UAB Denpasa electronic stores www.fitoterra.eu users and loyalty program participants in accordance with the General Regulation on Personal Data Protection.

By submitting your data and personal information in the online store www.fitoterra.eu, you give UAB Denpasa the right to process them under the conditions set forth. The privacy policy contains detailed information about what data is collected and processed, for what purposes your data is used, how long and how it is stored.

Personal data is defined in this privacy policy as information related to a natural person – a data subject whose identity is known or can be directly or indirectly determined. Personal data is provided when registering in the online store, ordering goods and executing an order. Based on the registration data provided by you, a personal e-store account is created, which ensures your ability to use the e-store services and benefits provided to registered users.

When registering in the online store www.fitoterra.eu, you provide the following data: first name, last name, date of birth, residential address, e-mail address, telephone number. The provision of this data is necessary in order to use the services of the electronic store.

The account data provided during registration or purchase in the online store are used for the following purposes:

  • Name, surname, phone number, and address: all these data are necessary for the execution of your order and are used to solve other issues related to the order.
  • Electronic mail: used to connect the user to the electronic store account, to identify the user in the electronic store system, to inform the user about the changed status of the order execution, as well as for marketing purposes – to send newsletters;
  • Date of birth: it is mandatory to indicate your date of birth because during registration you confirm that your data is accurate and correct and that you are at least 18 years old. UAB Denpasa is released from responsibility for incorrect user data provided during registration.
  • Newsletters are sent only if you agree to receive direct marketing offers from the electronic store www.fitoterra.eu. You can unsubscribe from receiving newsletters at any time by selecting the unsubscribe link in the newsletter.
  • Market research and analysis are carried out in order to ensure the relevance of the e-store’s offers, discounts, and the range of products offered to Buyers. For this purpose, purchase history data is analyzed. If your personal data changes, please update them immediately by logging in to the e-store www.fitoterra.eu account – failure to update these data may cause problems when using the e-store services.

Data and its use in the FITOTERRA loyalty program.

When participating in the FITOTERRA loyalty program, you provide the following data: name, surname, date of birth, telephone number, e-mail address, residential address. During registration, you confirm that your data is accurate and correct and that you are at least 18 years old. UAB Denpasa is exempted from responsibility for incorrect user data provided during registration and the resulting problems during participation in the loyalty program.

The data provided during the FITOTERRA loyalty program is used for the following purposes:

  • Name, surname: used to identify the loyalty program participant in the loyalty program system and to administer the cumulative loyalty program discount;
  • Telephone and e-mail: used to contact the loyalty program participant in case of problems related to participation in the loyalty program, as well as for marketing purposes – providing offers, information and promotional materials (only after receiving the participant’s consent);
  • Date of birth: used to confirm a person’s age and eligibility to participate in the loyalty program;
  • Address: used to direct the loyalty program participant to the nearest UAB Denpasa partner store, in case problems arise related to participation in the loyalty program.

At any time, you can opt out of receiving personal offers or adjust the methods of receiving offers by contacting UAB Denpasa administration via e-mail info@fitoterra.eu.

If the personal data specified during registration changes, please update them immediately. Failure to update your data on time may result in problems participating in the loyalty program.

Duration of storage of personal data.

The provided user account data and purchase history data in the online store www.fitoterra.eu are stored as long as the online store operates.

User rights of the electronic store www.fitoterra.eu.

As a user of the electronic store www.fitoterra.eu or a participant of the FITOTERRA loyalty program, you have the right to familiarize yourself with your personal data processed by UAB Denpasa, to demand the correction of inaccurate data, to demand that the data be removed or completely prohibited processing of your personal data. You also have the right at any time to withdraw your previously given consent to use your data for marketing purposes – for sending newsletters.

For all questions related to the processing of your data, please contact UAB Denpasa administration by e-mail at info@fitoterra.eu.

Use of cookies.

In order to improve the browsing experience of users of the electronic store www.fitoterra.eu and to monitor attendance characteristics, cookies are used – small files that are downloaded to your computer or mobile phone. More information about the cookies used can be found in the cookie policy.